Refund Policy

Last Updated: January 23, 2026

This Refund Policy outlines the terms under which refunds may or may not be issued for services provided by DataCare Solutions Pte. Ltd. (“we”, “us”, “our”). By purchasing or subscribing to our services, you agree to the terms set out below.

1. Setup Fees

Setup fees cover initial configuration, deployment, onboarding, and related preparatory work required to activate your service. As these services involve immediate allocation of resources and effort, setup fees cannot be refunded under any circumstances after work has begun.

2. Subscription Fees

Subscriptions are billed monthly in advance. Cancellation takes effect at the end of the current billing period, and no refunds or credits are issued for partial usage, unused time, or early termination.

Notice periods differ by service. The Search Growth Programme is month to month and may be cancelled with 30 days’ notice. The outsourced DPO engagement has a minimum term of 12 months, after which either side may end it with 60 days’ notice. Full terms are in our Terms of Service.

3. Advertising Spend

The Search Growth Programme is billed as a single monthly budget that includes managed advertising spend placed with Google on the client’s behalf, alongside the search optimisation work. There is no separate advertising invoice and no percentage-of-spend fee.

The monthly amount is a programme fee inclusive of media. It is not an advertising budget held on the client’s behalf, and it is not client money placed in trust. DataCare Solutions determines how much of each period’s fee is applied to advertising and how much to optimisation work, and that allocation varies from month to month as organic positions develop. The split applied in each period is stated in that period’s report.

It follows that no part of the monthly fee is refundable on the basis that less was spent on advertising than the client expected. Advertising spend already placed with Google is delivered by Google, not by DataCare Solutions, and cannot be recovered or credited once spent. Fee not applied to advertising in a period is retained by DataCare Solutions and is not carried forward, refunded or credited.

Google Ads accounts. Advertising is run through advertising accounts owned and operated by DataCare Solutions, not through accounts owned by the client. On termination the client does not receive the advertising account, its campaign structure, or its historical performance data, and that history does not transfer to any account the client or a subsequent provider may open. Clients who want to retain advertising history should tell us before the programme starts so that alternative arrangements can be quoted.

4. Cancellation of Service

Clients may cancel through the designated billing or account management channel, subject to the notice period and any minimum term for their service as set out in section 2.

Upon cancellation:

• Access to the service will remain active until the end of the current paid billing period
• No further charges will be made after the subscription term ends
• The service will be suspended once the billing period concludes

5. Technical Issues

If the service is found to be technically non-functional due to a fault attributable solely to our system within the first 7 days of initial activation, a refund of the subscription fee only may be considered on a case-by-case basis.

This does not apply to:

• User error or misconfiguration
• Third-party service outages
• Network, hosting, or platform limitations beyond our control
• Dissatisfaction with responses, performance expectations, or business outcomes

6. Non-Refundable Situations

Refunds will not be provided for the following situations:

• Change of mind after purchase
• Lack of usage or engagement with the service
• Business closure or change in business direction
• Failure to achieve specific sales, leads, or business results
• Requests based on expectations not explicitly stated in the service description

7. Chargebacks and Disputes

We encourage clients to contact us directly before initiating any chargeback or payment dispute.

Unauthorised chargebacks or disputes raised without prior communication may result in immediate suspension of service. We reserve the right to provide relevant documentation, usage logs, and agreement records to payment processors to contest disputes where appropriate.

8. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

This Refund Policy is effective as of January 23, 2026, and applies to all services provided by DataCare Solutions Pte. Ltd.